Focal Point Banner


As of December 1, 2020, Focal Point is retired and repurposed as a reference repository. We value the wealth of knowledge that's been shared here over the years. You'll continue to have access to this treasure trove of knowledge, for search purposes only.

Join the TIBCO Community
TIBCO Community is a collaborative space for users to share knowledge and support one another in making the best use of TIBCO products and services. There are several TIBCO WebFOCUS resources in the community.

  • From the Home page, select Predict: WebFOCUS to view articles, questions, and trending articles.
  • Select Products from the top navigation bar, scroll, and then select the TIBCO WebFOCUS product page to view product overview, articles, and discussions.
  • Request access to the private WebFOCUS User Group (login required) to network with fellow members.

Former myibi community members should have received an email on 8/3/22 to activate their user accounts to join the community. Check your Spam folder for the email. Please get in touch with us at community@tibco.com for further assistance. Reference the community FAQ to learn more about the community.


Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     [SOLVED] WF 7.6.5 - HTTPS - Error when using Excel 2000 and PDF output formats

Read-Only Read-Only Topic
Go
Search
Notify
Tools
[SOLVED] WF 7.6.5 - HTTPS - Error when using Excel 2000 and PDF output formats
 Login/Join
 
Francis Mariani
Expert
posted
I get an error similar to this when opening or saving an Excel or PDF report on a server accessed via https:



HTML reports return normally. Everything works normally when I don't use https.

Thanks,

This message has been edited. Last edited by: Francis Mariani,


Francis


Give me code, or give me retirement. In FOCUS since 1991

Production: WF 7.7.05M, Dev Studio, BID, MRE, WebSphere, DB2 / Test: WF 8.1.05M, App Studio, BI Portal, Report Caster, jQuery, HighCharts, Apache Tomcat, MS SQL Server
 
Posts: 10577 | Location: Toronto, Ontario, Canada | Registered: April 27, 2005Report This Post
<JG>
posted
Try this

Internet Explorer cannot download File.doc from ServerName

quote:

Symptom:

"Internet Explorer cannot download File.doc from ServerName. Internet Explorer
was not able to open this Internet Site. The requested site is either
unavailable or cannot be found. Please try again later."


Problem:

Receive the above error message when trying to display a PDF or EXCEL file in
their IE browser after enabling Secured Socket Layer (SSL)


Solution:

To correct this issue, perform the following from the IE browser:

1. Click on Tools, then Internet Options and followed by the Advanced button
2. Check the box under the Security section that reads:
"Do not save encrypted pages to disk"

This solution can be found at microsoft's web site under the Q number -Q302109
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q302109


 
Report This Post
Francis Mariani
Expert
posted Hide Post
JG,

Thank you very much - that worked.

Another link for the IBI document is Internet Explorer cannot download File.doc from ServerName

It references a Microsoft URL that no longer exists, but these two relate to the same issue:

"Internet Explorer Cannot Download" Error Message When You Use an HTTPS URL to Open an Office Document or PDF File

Cannot Open Files on Secure Servers

The strange thing is that these two articles state that turning the check-box OFF will resolve the problem, while IBI's article states turning the check-box ON solves the problem.

Unfortunately, we will have to get all our users to turn the check-box on, unless something can be done on the server.

Cheers,


Francis


Give me code, or give me retirement. In FOCUS since 1991

Production: WF 7.7.05M, Dev Studio, BID, MRE, WebSphere, DB2 / Test: WF 8.1.05M, App Studio, BI Portal, Report Caster, jQuery, HighCharts, Apache Tomcat, MS SQL Server
 
Posts: 10577 | Location: Toronto, Ontario, Canada | Registered: April 27, 2005Report This Post
<JG>
posted
Typical the link to microsoft is wrong, as far as I can see the following is correct

"Internet Explorer Cannot Download" Error Message When You Use an HTTPS URL to Open an Office Document or PDF File

You beat me to the post button by 30 seconds Francis

If you have a central update mechanism how about the mentioned hotfix?
 
Report This Post
Francis Mariani
Expert
posted Hide Post
I don't think the Microsoft hot-fix will be applied - this org is too large and the number of people affected too small...

Maybe something can be done on the server, based on the comments on the MS page:

- The server sends the "Cache-Control: No Store" header
- The server sends the "Cache-Control: No Cache" header

Perhaps this could be modified...

Thanks for your help.


Francis


Give me code, or give me retirement. In FOCUS since 1991

Production: WF 7.7.05M, Dev Studio, BID, MRE, WebSphere, DB2 / Test: WF 8.1.05M, App Studio, BI Portal, Report Caster, jQuery, HighCharts, Apache Tomcat, MS SQL Server
 
Posts: 10577 | Location: Toronto, Ontario, Canada | Registered: April 27, 2005Report This Post
Francis Mariani
Expert
posted Hide Post
Excel and PDF output requires “Do not save encrypted pages to disk” checked

View Source for https requires “Do not save encrypted pages to disk” unchecked


Francis


Give me code, or give me retirement. In FOCUS since 1991

Production: WF 7.7.05M, Dev Studio, BID, MRE, WebSphere, DB2 / Test: WF 8.1.05M, App Studio, BI Portal, Report Caster, jQuery, HighCharts, Apache Tomcat, MS SQL Server
 
Posts: 10577 | Location: Toronto, Ontario, Canada | Registered: April 27, 2005Report This Post
  Powered by Social Strata  

Read-Only Read-Only Topic

Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     [SOLVED] WF 7.6.5 - HTTPS - Error when using Excel 2000 and PDF output formats

Copyright © 1996-2020 Information Builders