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Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     [SOLVED] Error after patching to 7.6.6

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[SOLVED] Error after patching to 7.6.6
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Aaron M. Reiff
Silver Member
posted
Installed 7.6.6 on my test server but am getting the following error in Tomcat:

ERROR: Unable to determine WFClientLicense
ibi.webfoc.wfutil.WFErrorException: {webfocus_client_root}/web/cgi/ibiweb.cfg

Has anyone experienced this?

This message has been edited. Last edited by: Kerry,


Aaron M Reiff
Prod - WebFocus 7.66
Prod - ReportCaster 5
Win Server 2K/ISAPI/MSSQL Server 2K
--------------------
Test - WebFocus 7.66
Win Server 2003/TomCat/MSSQL Server 2K
--------------------
Dev - WebFocus 7.66
Win Server 2003/TomCat/MSSQL Server 2K
 
Posts: 43 | Location: Cincinnati, Ohio | Registered: June 02, 2006Report This Post
GamP
Virtuoso
posted Hide Post
The WebFOCUS servlet is trying to find out what it's configuration is. This is founmd in the file indicated.
Please check to see if this file exists, and if so check the permissions.
These should be so that the file(s) are at least readable by the anonymous users, because when tomcat starts, it will be using an anonymous user to access the webfocus servlet.

I also installed 766, and also had tomcat issues, although this one is new to me.


GamP
- Using AS 8.2.01 on Windows 10 - IE11.
in Focus since 1988
 
Posts: 1961 | Location: Netherlands | Registered: September 25, 2007Report This Post
<JG>
posted
Actually the reason is that when upgrading to 766 there is a bug and it does not write
the configuration files correctly.

Your only option is either restore the web.xml file from \ibi\WebFOCUS76\webapps\webfocus76\WEB-INF
or to reinstall.

The same needs doing to the caster web.xml if you are using caster.
 
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GinnyJakes
Expert
posted Hide Post
I had the same problem with 7.6.5 on an AIX platform. I had to manually change both the WF client and the RC web.xml files. I am disappointed to hear that this problem was not corrected.

Be very careful when you change them to make sure that you get everything. Maybe you have a backup somewhere that you can compare to?

Good luck.


Ginny
---------------------------------
Prod: WF 7.7.01 Dev: WF 7.6.9-11
Admin, MRE,self-service; adapters: Teradata, DB2, Oracle, SQL Server, Essbase, ESRI, FlexEnable, Google
 
Posts: 2723 | Location: Ann Arbor, MI | Registered: April 05, 2006Report This Post
Aaron M. Reiff
Silver Member
posted Hide Post
Thanks for the info! I compared to the 7.6.2 files and there are differences. Did the restore from the old web.xml files work?


Aaron M Reiff
Prod - WebFocus 7.66
Prod - ReportCaster 5
Win Server 2K/ISAPI/MSSQL Server 2K
--------------------
Test - WebFocus 7.66
Win Server 2003/TomCat/MSSQL Server 2K
--------------------
Dev - WebFocus 7.66
Win Server 2003/TomCat/MSSQL Server 2K
 
Posts: 43 | Location: Cincinnati, Ohio | Registered: June 02, 2006Report This Post
GinnyJakes
Expert
posted Hide Post
I did not restore. I eyeballed the old ones and did searches on server names, etc and then made changes manually in the new ones. I did not want to take the chance that a change had been made in the contents of the new ones that would get overlayed if I did a restore.


Ginny
---------------------------------
Prod: WF 7.7.01 Dev: WF 7.6.9-11
Admin, MRE,self-service; adapters: Teradata, DB2, Oracle, SQL Server, Essbase, ESRI, FlexEnable, Google
 
Posts: 2723 | Location: Ann Arbor, MI | Registered: April 05, 2006Report This Post
Aaron M. Reiff
Silver Member
posted Hide Post
Here are the instructions that IBI Tech sent me to address the issue:

1) Stop Tomcat from Services.
2) Stop WebFocus from Services
3) Stop Rcaster
4) Remove Tomcat logs and work\ibi_apps and rcaster directories.
5) Manual update of both [Rcaster & Webfocus] xml files from WF762 versions.
6) Start Tomcat from Services.
7) Start WebFocus
8) Start Rcaster from Services.

This appeared to do the trick.


Aaron M Reiff
Prod - WebFocus 7.66
Prod - ReportCaster 5
Win Server 2K/ISAPI/MSSQL Server 2K
--------------------
Test - WebFocus 7.66
Win Server 2003/TomCat/MSSQL Server 2K
--------------------
Dev - WebFocus 7.66
Win Server 2003/TomCat/MSSQL Server 2K
 
Posts: 43 | Location: Cincinnati, Ohio | Registered: June 02, 2006Report This Post
<JG>
posted
The only reason to tell you to delete the logs is because it hides the fact that they've screwed up again.
 
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StuBouyer
Guru
posted Hide Post
quote:
Originally posted by JG:
The only reason to tell you to delete the logs is because it hides the fact that they've screwed up again.


Actually removing the logs make it easy to find out how things have been screwed up again and fix them.

Tomcat doesn't delete the log files and the Catalina.log file (although they do make daily copies) builds up with error and warning messages quite quickly.

Removing the work directories ensures that Tomcat is not using cached copies of javascript pages.

Cheers

Stu


WebFOCUS 8.2.03 (8.2.06 in testing)
 
Posts: 253 | Location: Melbourne, Australia | Registered: February 07, 2007Report This Post
Kevin Sherrard
Silver Member
posted Hide Post
This is also happening going from 766 to 767. We have WebSphere here instead of Tomcat.


WebFOCUS 7.6.11 HF 6 Client Reporting Server/Caster
7.6.11 PDS Server on MVS DB2
1.46R Tandem
7.6.11 IWAY SQL Server 2000
Access
 
Posts: 40 | Location: OKC | Registered: January 10, 2005Report This Post
<JG>
posted
Kevin, It seems to be a general issue and a manual update is the only solution until IBI fix it.
 
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