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Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     [CLOSED] Safari browser not opening download in Excel 2011 like it did w/ Excel 2008

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[CLOSED] Safari browser not opening download in Excel 2011 like it did w/ Excel 2008
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DuaneS
Member
posted
MacBookPro running SnowLeopard.

Our users have Excel for Mac 2008 installed, but want to go to 2011 someday.

We run Safari 5.1 and use it to request download files from the WebFocus server 7.6.9. They are formatted for Excel. They are placed in the downloads folder on the Mac with an xls extension, and they would open automatically into Excel 2008, when the download is complete.

I installed Excel 2011. And still have 2008 also.
Now when i request the download, the file is placed into the downloads folder without an extension and excel does not automatically open it. If i double-click it, I get a text file with garbage in it.
But I can find it in Finder and manually open it with Excel.

If i uninstall Excel 2011 it will work fine again.

Apple says it is Excel issue.
Microsoft says it is Apple issue.
Is there a header record in the download that informs Safari what type of extension to place on the file?

Does anyone else have this issue or know what could be causing it?

This message has been edited. Last edited by: Kerry,


WebFocus 7.6
Windows Server
PDF output
 
Posts: 5 | Location: JRMC | Registered: February 08, 2011Report This Post
GamP
Virtuoso
posted Hide Post
quote:
Apple says it is Excel issue.
Microsoft says it is Apple issue.

One of 'm must be right ...


GamP
- Using AS 8.2.01 on Windows 10 - IE11.
in Focus since 1988
 
Posts: 1961 | Location: Netherlands | Registered: September 25, 2007Report This Post
Kerry
Expert
posted Hide Post
Thanks for GamP's input.

DuaneS, to check and/or confirm what the issue is, you may want to contact Customer Support Services for assistance. You may either call at 1-800-736-6130, or access online at InfoResponse.

Cheers,

Kerry


Kerry Zhan
Focal Point Moderator
Information Builders, Inc.
 
Posts: 1948 | Location: New York | Registered: November 16, 2004Report This Post
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