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As of December 1, 2020, Focal Point is retired and repurposed as a reference repository. We value the wealth of knowledge that's been shared here over the years. You'll continue to have access to this treasure trove of knowledge, for search purposes only.
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Expert
| Hi Prarie, Has this issue been resolved? One of our internal resources reviewed this topic and realized that we cannot simply reproduce the issue. This will require more information, such as screen-shots and traces. So the better channel for assistance will be to open a case with Information Builders' Customer Support Services. To open a case, you may either call at 1-800-736-6130, or access the online system InfoResponse at http://techsupport.ibi.com. Here is a list of information to be ready when you call: http://techsupport.ibi.com/before_you_call.jsp. Hope this helps.  Cheers, Kerry
Kerry Zhan
Focal Point Moderator
Information Builders, Inc.
| | | | Posts: 1948 | Location: New York | Registered: November 16, 2004 |
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Virtuoso
| I did it the old fashioned way...just wondering if anyone else had the issue...I'll try and get together some examples and open a case.  | In Focus since 1993. WebFOCUS 7.7.03 Win 2003 |
| | | | Posts: 1903 | Location: San Antonio | Registered: February 28, 2005 |
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Virtuoso
| I started thread again, was working on trying to use the import procedure and created the crash. If I used run existing which generates the -include statements, I crash or get the graph but not a readable report. Also have issues getting a parameter passed. before that.
Leah
| | | | Posts: 1317 | Location: Council Bluffs, IA | Registered: May 24, 2004 |
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Virtuoso
| Thanks...I see it was just not me. I still haven't had time to get a good example to open a case...like with the Car file. | In Focus since 1993. WebFOCUS 7.7.03 Win 2003 |
| | | | Posts: 1903 | Location: San Antonio | Registered: February 28, 2005 |
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