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Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     [SOLVED] - SMTP problem

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[SOLVED] - SMTP problem
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Glenn C.
Silver Member
posted
Back a while ago our company changed the IP address of the SMTP server that Report Caster uses to email out reports. I changed the address in the Report Caster configuration and in the WebFOCUS configuration.
I have a Report Caster job that I frequently get an 'Out of memory' message on.
It's not the message/error that bothers me as much as the fact that it is coming from the old SMTP server. I know this because I've tried to rerun it and got the same message. When I restart the old server and rerun the job it works fine.
Has anybody else run in to this situation? Any suggestions on what I might be missing?
In the near future the old SMTP server will be decommissioned and I anticipate that will cause more severe problems.
Any help and suggestions would be appreciated.

This message has been edited. Last edited by: Glenn C.,


WebFOCUS 7.7.03
Windows
all output (Excel, HTML, PDF)
 
Posts: 29 | Registered: March 04, 2010Report This Post
jcannavo
Platinum Member
posted Hide Post
The 'ol standard IT response here...after making your changes did you restart the WF services on your servers? I know anytime we make certain changes with emails and accounts sometimes we need to restart the services for caster to pick those changes up.


JC
WebFOCUS Dev Studio / App Studio
8.2.01
Windows 7
 
Posts: 146 | Registered: November 09, 2015Report This Post
BabakNYC
Virtuoso
posted Hide Post
I can't remember what the ReportCaster console looked like back in 7.7. Could you edit the job and look for a button or tab called Distributions? In that, you should be able to find how the job was created, e.g. Distribute report by Email, FTP so on. There should be a place where you have General Information where the Mail Server Name is located. See if that's the old SMTP. Maybe it's hard coded into the job itself and you can change it on that screen.


WebFOCUS 8206, Unix, Windows
 
Posts: 1853 | Location: New York City | Registered: December 30, 2015Report This Post
Glenn C.
Silver Member
posted Hide Post
Thanks BabakNYC. I don't know how many times I've been on that tab and never noticed that field. I'm not even sure why it's there but I found some still with the old address. Thanks again.


WebFOCUS 7.7.03
Windows
all output (Excel, HTML, PDF)
 
Posts: 29 | Registered: March 04, 2010Report This Post
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