Now that getting a Tech Support ID no longer requires a site code, does that mean that you no longer need BOTH a Tech Support ID AND a separate FOCAL Point ID?

Thanks.

This message has been edited. Last edited by: Kathleen Butler,

I think they need to be separate, focal point is a user forum and people on the forum don't necessarily need to have access to tech support

Hello sh98110,

Focal Point accounts have always been separate from Tech Support accounts. Whether you need both depends on what you are trying to do.

You do not need either account to simply look at Focal Point. If you want to post on the forum, you will require a Focal Point account. You do not need an account on Tech Support to use the forums, nor do you need to supply a site code. If you do have a Tech Support account, your Focal Point account does not need to have the same ID, although this makes it easier for us to assist you with cases.

If you want to search our Tech Support site for information, to open or review cases, and access content such as Symptom/Problem/Solution documents, you will require an account on Tech Support. You do not need an account on Focal Point to use the Tech Support site.

Please note that you still need a site code in order to fully use the Tech Support website. During our changes to the account creation form, site code was made optional, but when you log in after authentication, you will be asked to provide one before gaining access to Search or Case Management.

I hope this answers your question. Please let me know if you have any other concerns!

Thanks,
Emily McAllister
Focal Point Moderator