Hi all,

Here's my scenario in 7.7.03:

I'm in a specific group view dashboard and sometimes, I get busy with something else, go back to the dashboard, click on something, and realize I got kicked out of MR because this generic IBI Error Request screen pops up that says, "Cannot execute request. Please log into Managed Reporting." When you click on that link, it throws you into the Java version of MR (https:///ibi_html/workbnch/mrlogon.htm). I don't want to do that. I want it to go to what I set as the successful log-off redirect link in the Dashboard's settings.

What setting controls that link? And how do I change it to go to the Dashboard's successful log-off redirect page?

Thanks.


Regards,
Anatess

This message has been edited. Last edited by: <Kathryn Henning>,

Anatess,

Has this issue been resolved?

Here are a few items that came up after running a search on InfoResponse, these topics may be of interest:

How to go to custom page after clicking Home in Dashboard
https://techsupport.informatio...om/sps/73402015.html

Does Dashboard x-redirect support relative URLs
https://techsupport.informatio...om/sps/73252018.html

Cannot execute the request. Please log into Manage Reporting
https://techsupport.informatio...om/sps/80092537.html

Let us know if any of the above will help resolve your issue.


As always, you may contact Information Builders’ Customer Support Services for assistance at any time. The phone number is 1-800-736-6130, or you may access the online system InfoResponse at https://techsupport.informationbuilders.com.

Here is a list of information to be ready when you call:

https://techsupport.informatio...before_you_call.html

Hope this helps.

Cheers,
Tamra Colangelo
Information Builders Customer Support Services

This message has been edited. Last edited by: Tamra,

Hi Tamra,

Those links didn't help me because when the cookie expires, you don't get sent to the x-redirect setting. It sends you to that "Cannot Execute the Request" page. That's what I want to redirect - I don't want it to go to the "Cannot Execute the Request" page when the cookie expires. I want it to redirect to what's specified in the x-redirect.

Regards,
Anatess

Hi Anatess,

Please see the 'Redirect after logoff' section of the document link in Dashboard login.

Regards,

Kathryn

This message has been edited. Last edited by: Tamra,