We have an Internet based reporting app that our customers run from their respective sites. One client is having an issue opening a PDF report on ONE SPECIFIC PC. The user gets a "File Download - Security Warning" window with the following content -

Do you want to save this file?
Name : WFServlet
Type : Unknown File Type, 5.85KB
From : www . oursiteurl . com
2 buttons - SAVE & Cancel

Again, this happens on only 1 of their PCs. There was a similar post previously from Francis-M regarding format TAB, and the suggestions were to change some settings. I am not sure if that is applicable in my case.

Please advise. TIA.
Sandeep Mamidenna

This message has been edited. Last edited by: Kerry,

Do they have the option to 'don't show this message again'. Sounds as if the settings in IE if that is what is being used for the application. I just had to reset all my home options on pop ups, and saving/opening from MRE as all my settings were reset when I was having issues with communications at home and the tech rep cleared out everything.

I'm sure it is a browser setting though.

I am sure you are right about it being somekind of an IE setting Leah. The problem is that this PC is not accessible for me to compare my settings to it.

And from the screen shots sent to me, there is no "Do not ask me again" check box. Only has 2 buttons - Save & Cancel.

I was hoping someone on the forums would be able to point me to the appropriate settings.
Thank you so much for help Leah !!

Sandeep Mamidenna

Does anyone think this could be also be caused by an inadequate Java version on that PC ? Could that cause issues in interpreting the WFServlet ?

Sandeep,
PC DUO might be a good investment for you, as you seem to have off site clients .. If its an acceptable option for your network folks, you'll be able to look at their screens, navigate around, and debug.

The user needs to change the explorer file type settings for the type of documents being downloaded - there is info on this I previously posted somewhere.

Thank you for your suggestions Ms. Susannah & hammo1j. I will try those suggestions too, but here is the response from IBI techsupport when I opened a case on this -

"Change permissions on Jakarta virtual directory in IIS to be 'scripts and executables'. "

I am still to try it out, but want to document this here just in case someone looks it up in the future. I will come back and post the results when done.

Sandeep Mamidenna

Did you solve this issue?

I am also running in to this issue now. Please tell me, how you fixed it?

Did a solution ever get posted for the File Download - Security Warning? I am experiencing the same problem and cannot resolve. Thanks in advance.

quote:

Originally posted by dcorp:
Did a solution ever get posted for the File Download - Security Warning? I am experiencing the same problem and cannot resolve. Thanks in advance.

Just had this same problem on a new PC with IE7. Solved the problem by Re-installing Adobe reader. I was pretty sure I had bad install and installing the latest Reader fixed the problem THe WFServlet in PDF opens seamlessly now.