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Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     Request - Notification When IB Tech Support/FTP Sites Are Back Up.

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Request - Notification When IB Tech Support/FTP Sites Are Back Up.
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David Briars
Master
posted
My understanding is that the IB Tech Support and FTP sites are unvailable due to the aftermath of Hurricane Sandy.

Could Kerry, or someone at IB, let us know when both are back online, via Focal Point?

Thanks!




Pilot: WebFOCUS 8.2.06 Test: WebFOCUS 8.1.05M Prod: WebFOCUS 8.1.05M Server: Windows Server 2016/Tomcat Standalone Workstation: Windows 10/IE11+Edge Database: Oracle 12c, Netezza, & MS SQL Server 2019 Output: AHTML/XLSX/HTML/PDF/JSCHART Tools: WFDS, Repository Content, BI Portal Designer & ReportCaster
 
Posts: 822 | Registered: April 23, 2003Report This Post
Kerry
Expert
posted Hide Post
Hi David,

Thanks for bringing the question up, I believe you are not the only person with questions.

I just checked and it seems the techsupport.ibi.com website is working properly, can you please advise, which part(s) of techsupport is not working for you? Then I can forward the request to internal technicals.

Due to the hurrican storm, the New York office is closed, while our support staff are working remotely, so there may be delays in response and we will provide support and services to our best capacity.

Thanks to everyone's understanding and cooperation.

Cheers,

Kerry


Kerry Zhan
Focal Point Moderator
Information Builders, Inc.
 
Posts: 1948 | Location: New York | Registered: November 16, 2004Report This Post
David Briars
Master
posted Hide Post
Obtaining the following error page, for tech site:
This Page Cannot Be Displayed

The system cannot communicate with the external server ( techsupport.informationbuilders.com ).

The Internet server may be busy, may be permanently down, or may be unreachable because of network problems.
 
Posts: 822 | Registered: April 23, 2003Report This Post
Kerry
Expert
posted Hide Post
Hi David,

We are experiencing some technical difficulties on techsupport, but we are working on getting everything running shortly. I will keep you all posted.

Cheers,

Kerry


Kerry Zhan
Focal Point Moderator
Information Builders, Inc.
 
Posts: 1948 | Location: New York | Registered: November 16, 2004Report This Post
Kerry
Expert
posted Hide Post
FYI to all, the TechSupport website (http://techsupport.ibi.com) is expected to be restored by 6:00 p.m. EST today, as well as the FTP functionality. Sorry for any conveniences and please keep us posted in case you experience difficulties later.

Cheers,

Kerry


Kerry Zhan
Focal Point Moderator
Information Builders, Inc.
 
Posts: 1948 | Location: New York | Registered: November 16, 2004Report This Post
Kerry
Expert
posted Hide Post
To all Focal Pointers,

All of our communications were restored as of 11 PM October 30. Our ISP installed a new backup generator to restore power.

Thank you for your patience.

Cheers,

Kerry


Kerry Zhan
Focal Point Moderator
Information Builders, Inc.
 
Posts: 1948 | Location: New York | Registered: November 16, 2004Report This Post
Francis Mariani
Expert
posted Hide Post
Glad to hear the technical issues are sorted. We hope people's lives will be back to normal soon.


Francis


Give me code, or give me retirement. In FOCUS since 1991

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Posts: 10577 | Location: Toronto, Ontario, Canada | Registered: April 27, 2005Report This Post
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