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As of December 1, 2020, Focal Point is retired and repurposed as a reference repository. We value the wealth of knowledge that's been shared here over the years. You'll continue to have access to this treasure trove of knowledge, for search purposes only.

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InfoResponse LIVE
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Kathleen Butler
Master
posted
Dear Focal Pointers,

InfoResponse LIVE (IRL) is Information Builders new case tracking and management application, which features a personalized dashboard powered by WebFOCUS 8 Business Intelligence Portal and displays your case list as an active report for filtering and sorting. You can view your cases by status and by site code. InfoResponse LIVE also provides collaborative capabilities that extend our delivery of excellence in customer support services.

Worldwide Customer Services is transitioning all customers to InfoResponse LIVE in phases through Q1 2016. View the complete Announcement for a preview.

New Features

InfoResponse LIVE replaces the current case management application that is now available from the Technical Support Center. It includes these new features:

  • An intuitive, modern user interface
  • Responsive website technology for use on any device
  • A personalized user dashboard using WebFOCUS technology
  • The ability to update cases directly within the application
  • The ability to upload files in real time
  • Enhanced case status notification and collaboration
  • Single sign-on framework to facilitate navigation between Information Builders websites
  • Redesigned interface to support collaboration with customer support services staff
  • An extensible application, which will facilitate further feature development


Supported Browsers

The following web browsers are compatible with InfoResponse LIVE:

  • Internet Explorer® 10 and higher
  • Mozilla Firefox®
  • Google Chrome™
  • Microsoft Edge®


If you have questions about InfoResponse LIVE for case management, please call Worldwide Customer Services Technical Support at 1 +800 736-6130 or 1 +212 736-6130, or send email to customer_support@ibi.com.

Thank you,
Worldwide Customer Services
Information Builders
 
Posts: 391 | Location: New York | Registered: September 20, 2006Report This Post
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