We're running on 7.7.03 in a self service environment.

I was recently alerted to an intermittent problem with a PDF report failing to run - the users get a blank Adobe Reader alert window. I have been trying to reproduce it to further troubleshoot, but can't. The users rerun the report and it runs successfully.

The report in question is run at several critical intervals each day by 20-40 different users within the same 5-15 minute window. The issue appears to happen during these high traffic periods, so I'm looking at our edaserve.cfg file to see if we can make any changes that would help improve performance.

Any suggestions after looking at our edaserve.cfg file below to try out? I'm going to continue to try and reproduce the issue to get more data, but traces are going to be a bear to dig through considering the volume of jobs running at the same time during this window. Thanks - Robin
edahome = E:\ibi\srv77\home
license = 200-173-1231-31
workspace_manager_name = "WebFOCUS 77 Server"
edaprfu = E:\ibi\profiles
approot = \\reports\reports\ibi\apps
server_type = ffs
scaroot = E:\ibi\scale
cfg_date = 08/04/2011 09:39:34
SERVICE = DEFAULT
BEGIN
maximum = 10
number_ready = 2
END
SERVICE = WC_DEFAULT
BEGIN
maximum = 2
number_ready = 2
maximum_q = 20
END
SERVICE = DFM_DEFAULT
BEGIN
maximum = 10
number_ready = 0
END
migrate_date = 08/04/2011 09:57:16
migrate_from = E:\configfilesfromrpt2\wfs
migrate_option = 5xto77
license_active_report = 011879
ora_access = y
ora_rel = 10
ora_oci = y

This message has been edited. Last edited by: Kerry,

Hi Robin,

From our iWay manager: this issue should be addressed via a case with Customer Support Services. You may either call at 1-800-736-6130, or access online at InfoResponse.

Cheers,

Kerry