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As of December 1, 2020, Focal Point is retired and repurposed as a reference repository. We value the wealth of knowledge that's been shared here over the years. You'll continue to have access to this treasure trove of knowledge, for search purposes only. Moving forward, myibi is our community platform to learn, share, and collaborate. We have the same Focal Point forum categories in myibi, so you can continue to have all new conversations there. If you need access to myibi, contact us at myibi@ibi.com and provide your corporate email address, company, and name.


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Gold member
posted
Hello all,

Quick question: I'm getting an error while searching on techsupport. Is anyone else getting an error?

http://techsupport.informationbuilders.com/completea


PROD: WebFOCUS 7.1.0 on Linux/Tomcat 5.5.12 (standalone)/Informix on AIX
TEST: WebFOCUS 7.1.3 on Linux/Tomcat 5.5.16 (standalone)/Informix on AIX
 
Posts: 53 | Location: Montreal,Quebec,Canada | Registered: February 13, 2006Report This Post
Expert
posted Hide Post
Yes. It looks like their server is down.


Ginny
---------------------------------
Prod: WF 7.7.01 Dev: WF 7.6.9-11
Admin, MRE,self-service; adapters: Teradata, DB2, Oracle, SQL Server, Essbase, ESRI, FlexEnable, Google
 
Posts: 2723 | Location: Ann Arbor, MI | Registered: April 05, 2006Report This Post
Gold member
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Thanks/Merci Ginny


PROD: WebFOCUS 7.1.0 on Linux/Tomcat 5.5.12 (standalone)/Informix on AIX
TEST: WebFOCUS 7.1.3 on Linux/Tomcat 5.5.16 (standalone)/Informix on AIX
 
Posts: 53 | Location: Montreal,Quebec,Canada | Registered: February 13, 2006Report This Post
Expert
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Hi Lex, Ginny, and all,

FYI, we are experiencing some issues with the server. The support team has been working on this one. I will keep you all posted once everything is fixed. Sorry for the inconveniences. Smiler

Cheers,

Kerry


Kerry Zhan
Focal Point Moderator
Information Builders, Inc.
 
Posts: 1948 | Location: New York | Registered: November 16, 2004Report This Post
Expert
posted Hide Post
Hi all,

FYI, techsupport.ibi.com should be up now. Please let us know if you still experience any difficulty, and sorry again for the inconvenience. Smiler

Cheers,

Kerry


Kerry Zhan
Focal Point Moderator
Information Builders, Inc.
 
Posts: 1948 | Location: New York | Registered: November 16, 2004Report This Post
Virtuoso
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IB actually sent out a message regarding the sytem having issues and being back. But it didn't come out in the focal point. Maybe it would be nice if they could, as not all persons get the support messages direct from IB.


Leah
 
Posts: 1317 | Location: Council Bluffs, IA | Registered: May 24, 2004Report This Post
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