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Anatess
Guru
posted
Hi all -
I want to know how we could report bugs or if there is a list of bugs somewhere. I don't want to report it again if IBI is already aware of it.

regards,
Anatess
7.1.3 server
7.1.4 client


WF 8.1.05 Windows
 
Posts: 333 | Location: Orlando, FL | Registered: October 17, 2006Report This Post
Tony A
Expert
posted Hide Post
Anatess,

The best process to follow is to report your problem(s) anyway, irrespective of whether it(they) has(have) already been reported. That way IB will be aware that you need a patch, if one is available! or that you are experiencing a problem or problems.

If you don't report it, then how can they help you? The Forum is not always the best place for bug type niggles although we can often direct you.

Have you managed to get your Info Response Id yet? If not, then contact your local branch and ask for the exact spelling and case of your company name that they hold on their database. This is because the company name is vetted against their DB. Armed with that and the site code (in the form nnnn.nn) and you are ready to register.

Good luck

T


In FOCUS
since 1986		WebFOCUS Server 8.2.01M, thru 8.2.07 on Windows Svr 2008 R2  
WebFOCUS App Studio 8.2.06 standalone on Windows 10 
 
Posts: 5694 | Location: United Kingdom | Registered: April 08, 2004Report This Post
RichH
Platinum Member
posted Hide Post
Hi Anatess,
Go to the ibi support page:
http://techsupport.informationbuilders.com/
and search for your issue. IF you don't find it, then under Case Management you can login with the information Tony has requested you find out first and open a case.
Hope this helps.
Rich


WebFOCUS 8202 Win 2012
Test - WebFOCUS 8203 on Win 2012
 
Posts: 173 | Registered: November 16, 2005Report This Post
Kerry
Expert
posted Hide Post
Hi Anatess,

Both Tony and Rich have provided information on reporting issues to Information Builders - many thanks to both! Smiler

To report a possible issue/bug, and/or check existing list, you may either make a phone call to 1-800-736-6130, or access online InfoResponse. Here is a list of information to be ready when you call: http://techsupport.ibi.com/before_you_call.jsp.

Hope this helps.

Cheers,

Kerry


Kerry Zhan
Focal Point Moderator
Information Builders, Inc.
 
Posts: 1948 | Location: New York | Registered: November 16, 2004Report This Post
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