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Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     [CLOSED]Duplicate Emails from RC

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[CLOSED]Duplicate Emails from RC
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S.J. Kadish
Guru
posted
We heard from a client that they are receiving duplicate emails with RC attachments. (Yes, two is better than none Smiler ).

Has anybody encountered this situation and how did you resolve the issue?

Thanks and have a fantastic weekend,
Sandy

This message has been edited. Last edited by: <Emily McAllister>,


Sandy Kadish
Dev: 8.2.04- PostgreSQL
Test: 8.2.04 - PostgreSQL
Prod: 8.2.04 - PostgreSQL
 
Posts: 238 | Location: Atlanta, GA/Rehovot, Israel | Registered: May 06, 2003Report This Post
Doug
Expert
posted Hide Post
What's the source of the email addresses? Address file, dynamic distribution list, manually enter email addresses in the distribution section of the RC job, something / someplace else? We need to know the source of your emails list...




   In FOCUS Since 1983 ~ from FOCUS to WebFOCUS.
   Current: WebFOCUS Administrator at FIS Worldpay | 8204, 8206
 
Posts: 3132 | Location: Tennessee, Nashville area | Registered: February 23, 2005Report This Post
S.J. Kadish
Guru
posted Hide Post
We have a distribution list that includes both single emails and group emails. The emails are in a profile for each company's report


Sandy Kadish
Dev: 8.2.04- PostgreSQL
Test: 8.2.04 - PostgreSQL
Prod: 8.2.04 - PostgreSQL
 
Posts: 238 | Location: Atlanta, GA/Rehovot, Israel | Registered: May 06, 2003Report This Post
MartinY
Virtuoso
posted Hide Post
Have you confirmed that the client's address is not part of a mailing group and included as a single email address in the distribution list ?


WF versions : Prod 8.2.04M gen 33, Dev 8.2.04M gen 33, OS : Windows, DB : MSSQL, Outputs : HTML, Excel, PDF
In Focus since 2007
 
Posts: 2409 | Location: Montreal Area, Qc, CA | Registered: September 25, 2013Report This Post
Doug
Expert
posted Hide Post
At for look, I'd say that the duplicate email addresses are included both as single emails and in a profile for each company's report.
 
Posts: 3132 | Location: Tennessee, Nashville area | Registered: February 23, 2005Report This Post
cldiaz
Silver Member
posted Hide Post
Can you identify the schedule id for the duplicate emails? Are they the same schedule id's? If so then check to make sure the email isn't part of a group email as well as included as a single.

If not you might have previously set up a similar schedule for the same information, then deleted and it's still active and running in the repository. In the repository you can find this information in the BOTSCHED table and the columns schedule id and Active.


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Posts: 47 | Registered: March 21, 2014Report This Post
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