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Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     (Closed) Total Count difference between user in excel

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(Closed) Total Count difference between user in excel
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Dev
Gold member
posted
Hi,

We are using xlsx compound report format, x number of user's are accessing the report through portal.

Most of the user's are getting the exact result/count(ex:20) in the report. few user's are not getting proper count(ex:21).

Cross-verified in DB level - getting exact count 20 via the query, but we don't know why we are getting +/- 1 or more through WebFOCUS !!
(Count logic - If condition eq satisfied then 1 else 0)

Could any one please help...

Is this because of cache files?

This message has been edited. Last edited by: Dev,


8202, 8105M, 7.7.03
 
Posts: 79 | Registered: June 12, 2012Report This Post
MattC
Guru
posted Hide Post
It's possibly a cache issue. I would look at your Admin Console > Client Settings > Expire Options. The default is set to 300. Try changing it to 1 and clear the admin console cache.

I know if we ever had an error exporting a report to Excel or PDF, when this option was set at 300, we would get the same result until we closed the browser and tried again.


WebFOCUS 8.1.05
 
Posts: 496 | Registered: January 04, 2008Report This Post
Dev
Gold member
posted Hide Post
Thanks for your update Mattc Smiler

We tried in our IE browser itself.
Internet Options -> General -> Settings -> Temporary Internet files ->
enable Automatically (normally it will be in automatic sometimes due to software update it might change in to Every time I visit the webpage.

This works good right now, so we are following this.

Even I tried to change the automatic to first option, am not getting any wrong counts in excel !


8202, 8105M, 7.7.03
 
Posts: 79 | Registered: June 12, 2012Report This Post
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