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Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     cogent issue is resolved! fcc intervened

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cogent issue is resolved! fcc intervened
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susannah
Expert
posted
anybody able to get in to techsupport on the web this morning? i'm getting 'page not found'
..i suspect this is just for users of TimeWarnerCable...it works fine via dial up...but timewarner has not been connecting withlevel-3 isp's for 2 days now.
and i'm guessing that the ibi tech support site is accessed via a level3isp.
Anybody have a timewarnercable connection and and can test getting to techsupport.informationbuilders.com ?
tia.

PS: 10PM COGENT ISSUE RESOLVED BY FCC
 
Posts: 3811 | Location: Manhattan | Registered: October 28, 2003Report This Post
Francis Mariani
Expert
posted Hide Post
Looks like it's back.
 
Posts: 10577 | Location: Toronto, Ontario, Canada | Registered: April 27, 2005Report This Post
susannah
Expert
posted Hide Post
Francis, are you using TWC Road Runner?
it seems to be only TWC to layer3 isp's, eg ours is CogentCo.
 
Posts: 3811 | Location: Manhattan | Registered: October 28, 2003Report This Post
Francis Mariani
Expert
posted Hide Post
I'm connected via the LAN at my client.
 
Posts: 10577 | Location: Toronto, Ontario, Canada | Registered: April 27, 2005Report This Post
suzy_smith
Platinum Member
posted Hide Post
Susannah

Level 3 and Cogent seem to be fighting and service may be cut off in some areas.

http://www.theregister.co.uk/2005/10/06/level3_cogent/

Suzy
 
Posts: 124 | Location: Lebanon, New Hampshire | Registered: April 24, 2003Report This Post
<Maryellen>
posted
All -- Tech Support is aware of the issue and they have distributed the following message to customers registered for the techsupport site advisories:

*****

We understand that some users of InfoResponse Online have been unable to reach some of our servers since yesterday.

The problem is due to a conflict between two Internet backbone providers:
level3 and Cogent. Cogent provides services for some of our sites, including techsupport.informationbuilders.com and ftp.ibi.com.

Users on one network won't be able to access websites on the other network or will experience slower speeds when connecting to websites. Note that this issue affects all internet users, not only Information Builders' sites.

We are investigating solutions to this problem and will implement one soon.

We apologize for the inconvenience during this period. As always you can reach us by phone 800-736-6130 or 212-736-6130.

*****

Maryellen
 
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susannah
Expert
posted Hide Post
SUZY...thank you! we've been scrambling for a news service to report this. it happened at about 1am yesterday morning.
Apparently the FCC is now involved because government emails can't go out.
What drama!
 
Posts: 3811 | Location: Manhattan | Registered: October 28, 2003Report This Post
suzy_smith
Platinum Member
posted Hide Post
Hi Susannah

I usually read the Register and the Inquirer every morning to get a "different slant" on the tech news:


http://www.theregister.co.uk/

http://www.theinquirer.net/

Suzy
 
Posts: 124 | Location: Lebanon, New Hampshire | Registered: April 24, 2003Report This Post
susannah
Expert
posted Hide Post
thanks suz...i've bookmarked both.
 
Posts: 3811 | Location: Manhattan | Registered: October 28, 2003Report This Post
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