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Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     [SOLVED] WebFocus API Error

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[SOLVED] WebFocus API Error
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Elaine
Member
posted
When I save the changes in MR, there is an error message showed with these words:
"Description: WebFocus API Error: Failed to authenticate with Distribution Server. Check your configuration.
Action: Contact your administrator"
My ReportCaster also can't startup. The error message is "Error: Authentication failure for mail.informationbuilders.com.cn javax.mail.Aut
henticationFailedException: password was wrong (-15)". But I can login the WebFOCUS Admin Console with the default userid 'admin'.

This message has been edited. Last edited by: Kerry,
 
Posts: 22 | Registered: May 13, 2011Report This Post
njsden
Virtuoso
posted Hide Post
quote:
"Error: Authentication failure for mail.informationbuilders.com.cn javax.mail.AuthenticationFailedException: password was wrong (-15)


The error does not seem to be related to your ReportCaster's credentials (your 'admin' account) but instead with ReportCaster Distribution Server's attempt to authenticate to your configured mail server.

You may need to verify the Email Settings (particularly the SMTP User Id/Password) in your ReportCaster configuration.


Prod/Dev: WF Server 8008/Win 2008 - WF Client 8008/Win 2008 - Dev. Studio: 8008/Windows 7 - DBMS: Oracle 11g Rel 2
Test: Dev. Studio 8008 /Windows 7 (Local) Output:HTML, EXL2K.
 
Posts: 1533 | Registered: August 12, 2005Report This Post
MCKELPA99
Gold member
posted Hide Post
Make sure your Distribution Server has not gone done. If it's down, it will need to be restarted.


WebFOCUS 7.7.02
Unix
All Output
 
Posts: 70 | Registered: March 24, 2011Report This Post
Elaine
Member
posted Hide Post
My Distribution Server couldn't start up. There is an error when I start it.
 
Posts: 22 | Registered: May 13, 2011Report This Post
Elaine
Member
posted Hide Post
I reinstalled WebFOCUS Client. Maybe this is the fastest way to solve this problem.
 
Posts: 22 | Registered: May 13, 2011Report This Post
Francis Mariani
Expert
posted Hide Post
I find Report Caster (Distribution Server) is the hardest component to debug. I think the Java version is very important, as is the version of the database server you use to host the Report Caster tables. It's quite complicated.


Francis


Give me code, or give me retirement. In FOCUS since 1991

Production: WF 7.7.05M, Dev Studio, BID, MRE, WebSphere, DB2 / Test: WF 8.1.05M, App Studio, BI Portal, Report Caster, jQuery, HighCharts, Apache Tomcat, MS SQL Server
 
Posts: 10577 | Location: Toronto, Ontario, Canada | Registered: April 27, 2005Report This Post
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