Anybody know why there are links to some of the hot fixes, but not others? Is there a way to find out the details of the fixes that don't have a link?

Thanks.

This message has been edited. Last edited by: sosterle,

Raise a case with IBI support, they are the only source.

Having just checked you should be able to use

WebFOCUS Release and Compatibility Information

and

WebFOCUS Hotfix Information

Actually, JG, thanks for your suggestion of opening a case. I did just that and this is what they replied with:

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The links on the page are to what we refer as Known Problems. These are typically problems reported by customers as cases. They contain edited versions of the case comments. Not all cases are amenable to this edit step. They may contain proprietary customer information, the issue is too complicated to summarize, or the issue is isolated to a particular customer. Some fixes, with a number less than 8 digits, have been reported internally as part of our QA process during development. These will not have links.

In Customer Support, we have made a concerted effort to edit more Known Problems so that they appear as links on the Fix Lists pages. As a result, you should see more links on recent releases than in the past.

However, if there is a specific fix that you would like to find more information about, our Customer Support staff should be able to assist.
You can just open a case referencing the page and case number you are interested in they can work with our internal staff to try to find the information you need.

We appreciate your feedback.
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But thanks for the links you just listed and I guess if I want to know about a specific resolution to an issue, I'll open a case with IBI. Was hoping it would be an easier answer. LOL

by the way, hate to be an idiot here, but how do I edit the title of my post so I can change it to "Solved"? I see a lot of status' on other posts and I just wanted to try to be up to date as well. Thanks.

This message has been edited. Last edited by: sosterle,

Never actually initiated a post so you need to check with a higher authority on that.

JG - just in case you're interested, I searched around and found this:

The Focal Point member who starts the thread is the only person other than the Focal Point administrators (Kerry Zhan and Kathleen Butler) who can change the subject title. The [CODE] and [WORKAROUND] keywords by the nature of their usage would be placed in the subject title when the thread is first started.
However, the [SOLVED] keyword will be placed in the subject title AFTER there has been discussion and a solution posted for the thread.
To add this keyword to the subject title the member who began the thread should go to the very first post that they started the thread with and then edit it. The subject title may only be changed by editing the very first post in the thread.


Now we're both "in the know" -