[SOLVED]ReportCaster Error after 7.7.03 upgrade

Focal Point

This topic can be found at:
https://forums.informationbuilders.com/eve/forums/a/tpc/f/7971057331/m/7767039506

June 24, 2011, 09:00 AM

James at WI

[SOLVED]ReportCaster Error after 7.7.03 upgrade

Has anyone encountered an
"unable to distribute to emalladdress
IOException while sending message " from ReportCaster after upgrading to 7.7.03? Better yet, does anyone know of a resolution.

This message has been edited. Last edited by: James at WI,

Release 7.7.03,
Windows platform,
Excel, PDF, HTML,Active Reports, Active/Flex,

June 24, 2011, 09:21 AM

ABT

Have you defined your SMTP info?

Here it is in 7.6.11:
ReportCaster Server Configuration
> General Tab
> Email Delivery

-ABT

------------------------------------
WF Environment:
------------------------------------
Server/Client, ReportCaster, Dev Studio: 7.6.11
Resource Analyzer, Resource Governor, Library, Maintain, InfoAssist
OS: Windows Server 2003
Application/Web Server: Tomcat 5.5.25
Java: JDK 1.6.0_03
Authentication: LDAP, MRREALM Driver
Output: PDF, EXL2K, HTM

------------------------------------
Databases:
------------------------------------
Oracle 10g
DB2 (AS/400)
MSSQL Server 2005
Access/FoxPro

June 24, 2011, 09:32 AM

MattC

Try this:

Rename these files
activation-1.1.1.jar and mail-1.4.2.jar (NOTE: actual names may have
been different on site) and rename copies to activation.jar and mail.jar.

I just had this issue as well. Thanks to Partner Intelligence working with IBI and other clients to resolve the issue.

June 24, 2011, 10:36 AM

James at WI

I did check the config file and the SMTP setup is correct.

Where are these .jar files located? I do not find them on my server.

Release 7.7.03,
Windows platform,
Excel, PDF, HTML,Active Reports, Active/Flex,

June 24, 2011, 11:00 AM

James at WI

Found and renamed the files. That resolved the issue. Thank you.

Release 7.7.03,
Windows platform,
Excel, PDF, HTML,Active Reports, Active/Flex,

June 27, 2011, 11:48 AM

Gerry

This issue with Email distribution is a problem with the Distribution Server running on Windows as a service. After an upgrade to release 7703 the ReportCaster Distribution Server Windows Service needs to be re-installed. This step is being added to the 7703 installation program. If you have already upgraded to release 7703 contact IBI Customer Support for instructions on how to re-install the service.

WebFOCUS All Releases

June 29, 2011, 09:25 AM

James at WI

Received and completed the instructions from Customer Support. Everything is working. Thanks