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Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     Tech support site slow?

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Virtuoso
posted
Is it just me/us, or is the tech support site really slow for the last couple of months?

Just submitting an update to a case takes over a minute per page load. It really doesn't need to take that long, so what's going on?!? Is something being done about it?


WebFOCUS 8.1.03, Windows 7-64/2008-64, IBM DB2/400, Oracle 11g & RDB, MS SQL-Server 2005, SAP, PostgreSQL 11, Output: HTML, PDF, Excel 2010
: Member of User Group Benelux :
 
Posts: 1669 | Location: Enschede, Netherlands | Registered: August 12, 2010Report This Post
Expert
posted Hide Post
I've certainly noticed that is a bit slower than normal.

You could put in a case and slow it down some more Big Grin


Waz...

Prod:WebFOCUS 7.6.10/8.1.04Upgrade:WebFOCUS 8.2.07OS:LinuxOutputs:HTML, PDF, Excel, PPT
In Focus since 1984
Pity the lost knowledge of an old programmer!

 
Posts: 6347 | Location: 33°49'23.0"S, 151°11'41.0"E | Registered: October 31, 2006Report This Post
Virtuoso
posted Hide Post
I intended to, but I couldn't find an appropriate context for issues with the tech support site. That's why I ended up posting here, in hopes that the people responsible read these forums.


WebFOCUS 8.1.03, Windows 7-64/2008-64, IBM DB2/400, Oracle 11g & RDB, MS SQL-Server 2005, SAP, PostgreSQL 11, Output: HTML, PDF, Excel 2010
: Member of User Group Benelux :
 
Posts: 1669 | Location: Enschede, Netherlands | Registered: August 12, 2010Report This Post
Expert
posted Hide Post
They do check the forums, Kerry form example.

You could always just ring the 1800 number, or phone the local IBI office.


Waz...

Prod:WebFOCUS 7.6.10/8.1.04Upgrade:WebFOCUS 8.2.07OS:LinuxOutputs:HTML, PDF, Excel, PPT
In Focus since 1984
Pity the lost knowledge of an old programmer!

 
Posts: 6347 | Location: 33°49'23.0"S, 151°11'41.0"E | Registered: October 31, 2006Report This Post
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