Focal Point
Tech support site slow?

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August 10, 2011, 09:30 AM
Wep5622
Tech support site slow?
Is it just me/us, or is the tech support site really slow for the last couple of months?

Just submitting an update to a case takes over a minute per page load. It really doesn't need to take that long, so what's going on?!? Is something being done about it?


WebFOCUS 8.1.03, Windows 7-64/2008-64, IBM DB2/400, Oracle 11g & RDB, MS SQL-Server 2005, SAP, PostgreSQL 11, Output: HTML, PDF, Excel 2010
: Member of User Group Benelux :
August 10, 2011, 06:19 PM
Waz
I've certainly noticed that is a bit slower than normal.

You could put in a case and slow it down some more Big Grin


Waz...

Prod:WebFOCUS 7.6.10/8.1.04Upgrade:WebFOCUS 8.2.07OS:LinuxOutputs:HTML, PDF, Excel, PPT
In Focus since 1984
Pity the lost knowledge of an old programmer!

August 11, 2011, 10:06 AM
Wep5622
I intended to, but I couldn't find an appropriate context for issues with the tech support site. That's why I ended up posting here, in hopes that the people responsible read these forums.


WebFOCUS 8.1.03, Windows 7-64/2008-64, IBM DB2/400, Oracle 11g & RDB, MS SQL-Server 2005, SAP, PostgreSQL 11, Output: HTML, PDF, Excel 2010
: Member of User Group Benelux :
August 11, 2011, 06:29 PM
Waz
They do check the forums, Kerry form example.

You could always just ring the 1800 number, or phone the local IBI office.


Waz...

Prod:WebFOCUS 7.6.10/8.1.04Upgrade:WebFOCUS 8.2.07OS:LinuxOutputs:HTML, PDF, Excel, PPT
In Focus since 1984
Pity the lost knowledge of an old programmer!