I have 2 users that use a report for the better part of the day. They access the report through my company's WebFOCUS portal and keep the report up to view from time to time. They regularly refresh (F5) the report as well, but after not refreshing the report for like 20 minutes or so, the report times out on them. What is the best way to resolve this issue? I believe it would be to increase the IE KeepAliveTimeout value on their 2 machines. I don't think raising the Apache Tomcat web server KeepAlive function would be beneficial since it would slow the server down overall.

This message has been edited. Last edited by: Tamra,

There is a portal refresh option in my version of WebFOCUS. If it is available in your version, you could set it to refresh every so often. That might prevent the report from timing out as well.

Where is this portal refresh option?

When you first drag a resource into a portal panel, at the bottom there should be a "Properties" tab. Underneath it should read "WebFOCUS Resource" followed by an "Auto Refresh" checkbox to the right. Below that will be a "seconds" count that you can change. It can go up to 100 seconds before it has to refresh again.

I'm not sure when it was introduced, but I think it was recently. It is present in 8.1.05.

Its in 8.1.04 as well

That will not work. IT only goes up to 99 seconds. I'll probably create a reload button to reestablish the TCP/IP connection.

RMM,

The timeout you are experiencing isn't from the report itself timing out. It sounds like it is the users log in getting disconnected. How are you connecting to the portal? are you using a third party SSO for authentication? Is all of your security handled by WebFOCUS. If its all handled by WebFOCUS, you can look at the Administration console and see if you can adjust the length of a user session, otherwise if your using SSO, you would have to talk to the person in charge of that tool to see how long a session remains active.

OK, so now that I have a WebFOCUS Resource embedded in a tab in my portal, with an auto refresh. Now I want to change the duration. However, I don't see the auto refresh setting when I edit the portal. So, how do I change that timing on it?

Ran across this old thread and am trying to do something similar. I did not find a way to change the duration but if you put it on the portal again you can set it the first time again. So recreate it.