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Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     [CLOSED] Totally Gray Report Assistant Screen

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SRC
Gold member
posted
We have a sudden issue where Report Assist and Graph Assist present a totally gray screen after prompting for the file name. We log into MRE via a proprietary application that sets the credentials in the cookie and then logs in the user. If we log in directly, it works okay so something points to our cookie setting even though we have been doing this for a long time. Of course, as is always the case when something just "stops working", nothing has changed nothing has changed. Still, I thought I'd see if anyone has seen anything like this. We have looked at logs, java console, etc but see nothing. BTW, it works fine with Firefox.

Steve

This message has been edited. Last edited by: Kerry,


Dev Studio /7.6.11/7.7.02M
MVS/USS
AIX/SOLARIS
Windows WF Client 7.6.8/7.6.11
 
Posts: 64 | Location: Eastern and middle NC | Registered: March 13, 2007Report This Post
Kerry
Expert
posted Hide Post
Hi Steve,

Has this issue been resolved on your side? If not, the suggestion would be to open a case with Information Builders' Customer Support Services for assistance as it will get more involved. To open a case, you may either call at 1-800-736-6130, or access online at InfoResponse.

Hope this helps.

Cheers,

Kerry


Kerry Zhan
Focal Point Moderator
Information Builders, Inc.
 
Posts: 1948 | Location: New York | Registered: November 16, 2004Report This Post
Geoff Fish
Platinum Member
posted Hide Post
This issue was resolved with the creation of a domain just for webfocus and using relative addressing


809 DevStudio, MRE, Report Caster , Report Library
Output: Excel PDF, HTML
 
Posts: 171 | Registered: April 28, 2008Report This Post
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